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Responsible Gambling at Betzillo

At Betzillo, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Our Commitment to Responsible Gambling

Betzillo operates under a strict responsible gambling framework in compliance with Australian gambling regulations and guidelines set by the Australian Gambling Research Centre and relevant state and territory authorities. We continuously review and update our responsible gambling practices to ensure they reflect the latest standards as of June 2026.

Recognising Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money on gambling than you can afford to lose
  • Borrow money or sell possessions to fund gambling
  • Feel anxious, irritable, or restless when not gambling
  • Chase losses by placing more bets
  • Neglect work, family, or personal responsibilities due to gambling
  • Lie to friends or family about how much time or money you spend gambling
  • Use gambling as a way to cope with stress, depression, or anxiety

If any of these signs sound familiar, we strongly encourage you to reach out for help immediately.

Self-Assessment

Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test provided by the Gambling Help Online Self-Assessment Tool. This tool is available 24/7 and can help you better understand your relationship with gambling.

Responsible Gambling Tools at Betzillo

We provide a range of tools directly within your Betzillo account to help you manage your gambling activity responsibly:

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your personal budget and prevents chasing losses.

Session Time Limits

You can set a maximum session duration. Once your session time is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have wagered during your current session.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to access your account for gambling purposes.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Betzillo for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional materials from us. To activate self-exclusion, please contact our support team at [email protected] or call us at 1800 BETZILLO (1800 238 945).

You can also register with the national self-exclusion register Gamban or use BetStop — Australia's National Self-Exclusion Register, which allows you to self-exclude from all licensed interactive wagering services in Australia simultaneously.

BetStop — National Self-Exclusion Register

As of June 2026, all licensed Australian interactive wagering providers, including Betzillo, are required to participate in BetStop, operated by the Australian Communications and Media Authority (ACMA). BetStop allows you to self-exclude from all licensed wagering services in Australia with a single registration. You can self-exclude for periods ranging from 3 months to a lifetime. Registration is free and can be completed online at www.betStop.gov.au or by calling 1800 238 786.

Protecting Minors

Betzillo strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all customers during the registration process. If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. Recommended tools include:

If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].

Blocking Gambling Websites

If you want to block access to gambling websites on your devices, the following free tools can help:

  • Gamban — comprehensive gambling blocking software
  • BetFilter — blocks gambling sites and apps
  • GamBlock — advanced gambling blocking software

Financial Support

If gambling has caused financial difficulties, free financial counselling is available through the National Debt Helpline at 1800 007 007. Their professional financial counsellors can help you manage debt and create a plan to regain financial stability.

Support Services in Australia

If you or someone you know needs help with a gambling problem, the following free and confidential support services are available 24 hours a day, 7 days a week:

State and Territory Gambling Help Services

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